Revisiting quality management and performance
نویسندگان
چکیده
منابع مشابه
Revisiting the quality chasm.
Strategic plans provide the roadmap by which organizations achieve their vision. To effectively serve as that roadmap, strategic plans must have certain essential characteristics. These include the ability to inspire and motivate while remaining action-oriented and understandable to all personnel. More than a decade ago, in Crossing the Quality Chasm, the Institute of Medicine (IOM) suggested o...
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ژورنال
عنوان ژورنال: Industrial Management & Data Systems
سال: 2013
ISSN: 0263-5577
DOI: 10.1108/imds-02-2013-0058